What should I do before you arrive?

Photograph everything before it is moved: the whole run from both sides, each broken post and panel up close, and the cause if it is still there. Keep children and pets inside if a pool or boundary is open. Do not clear debris; the insurer wants to see it.

Can you make the fence safe without doing the full repair?

Yes, and that is usually the right order. Temporary panels, star pickets and mesh, or bracing on a leaning run secure the boundary the same day. The permanent repair follows once materials and any insurer approval are in.

Will my insurance cover an emergency fence repair?

If a storm, a fallen tree or a vehicle brought down a fence that was sound beforehand, it is generally a building-policy claim, and the make-safe is usually claimable as a reasonable step. A fence that failed through rot or rust is maintenance. Confirm against your own policy.

A car hit my fence. Whose insurance pays?

Usually the driver's motor insurer, not your home policy. Get the driver's details and registration before they leave. Our report and itemised quote are written to work for either insurer.

Do I need to tell my neighbour if it is a shared fence?

Yes, and quickly. On a dividing fence the repair cost is generally shared under the Fences Act 1968, though urgent repairs can proceed without the usual notice period. We prepare the notice with the quote.

Fence Repair Guide

Emergency Fence Repair Melbourne

A fence that is down is a different job from a fence that is failing. The pool is open to the street, the dog is out, the side of the house is exposed, and every hour matters more than the final finish. This page is about the first day: what to photograph before anyone touches anything, how we make the boundary safe the same day, and how the permanent repair and the insurance claim then follow in the right order.

Get a Quote See Pricing

Same-day make-safe, all metro suburbsPool, pet and security boundaries firstInsurer-ready damage reportPermanent repair quoted on the day

The first day: make-safe first, permanent repair second

When a fence comes down there are two jobs, and doing them in the wrong order costs money. The first is the make-safe: temporary panels, star pickets and mesh, or strapping a leaning run back to vertical, so the boundary is secured today. It is quick, it is not pretty, and it is what lets you sleep. The second is the permanent repair, which needs matching materials, sometimes a council conversation, and often an insurer's approval before work starts. Insurers want to see the damage as it was, which is why the make-safe is done around the wreckage rather than by clearing it. Before we arrive, and before you move a panel: photograph the whole run from both sides, close-ups of every broken post and panel, the thing that caused it if it is still there, and anything of yours it landed on. Those photographs are the claim.

Built To Spec

How we put a damaged fence back together

Fence build-upNOT TO SCALE

Structural repair

Post concrete20MPa, 600mm, new footing beside the failed one

Timber treatmentH4 for any replacement post; H3 rails and palings

FastenersHot-dip galvanised; stainless on coastal runs

Matching & finish

Colorbond matchPanels matched to the current BlueScope range

Repair standardMatches or exceeds original build

Warranty

Repair warranty10 years workmanship on the permanent repair

Insurance reportWritten, dated, insurer-ready

How We Repair

How an emergency call runs

First 30 min

Call, photos, triage

You call, we ask what is down and whether a pool, pets or the street are exposed. You send photos if you can. That sets the same-day slot.

Within hours

Same-day make-safe

Temporary panels, star pickets and mesh, or bracing on a leaning run. The boundary is secured around the damage, not by clearing it.

Same visit

Assessment and report

We measure the damage, photograph it properly and write the itemised quote for the permanent repair, plus an insurer-ready report.

1 to 5 days

Approval and materials

You or your insurer approve the quote. Matching Colorbond or timber is ordered; standard panels and palings are usually in stock.

Half to one day

Permanent repair

Temporary barrier out, new posts in concrete, panels or palings fitted to match. The repair is guaranteed for ten years.

The Difference

When the fence is down, speed is the service.

A repair crew that arrives Thursday for a fence that came down Sunday has not helped you. We keep a crew free for emergencies across the metro area, and we carry make-safe materials on the truck.

10YRGUARANTEE

Backed in writing

Repaired by our own crews, guaranteed for a decade.

Not subcontracted, insurance-ready documentation, matching materials, fully insured, every time.

Hours

Same-day, metro-wide

One crew is held for emergency calls every day. Pool barriers and open boundaries are attended first.

Claims

Insurer-ready in one visit

Dated photographs, a written assessment and an itemised quote, in the format assessors ask for.

All

Make-safe that does not wreck the claim

We secure the boundary around the damage so the insurer sees exactly what happened.

10yr

Permanent repair guaranteed

The temporary fix is temporary. The permanent one carries our ten-year workmanship guarantee.

Full

repair & make-safe

24hr

emergency response

Free

measure & quote

10 yr

workmanship guarantee

FAQ

Emergency Fence Repair Melbourne questions

Straight answers on emergencies, insurance, and whether to repair or replace.

Ask us anything

Same day across metropolitan Melbourne for a genuine emergency: a pool barrier down, pets or livestock loose, or a property open to the street. One crew is held for emergency calls every day, and those three situations are attended first.

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